Adding communications to your website
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Adding communications to your website
Websites are great – you don’t need to be sitting by the telephone 24/7 because there are some great – and free – ways of providing customer service.
Apart from having a ‘contact us’ section on your website – which is essential – why not consider a couple of other techniques for keeping in touch?
The first is Skype, which allows you to make free calls from your PC or laptop to and from anywhere in the world.
Here’s what it can do:
- Free calls to and from your PC or laptop throughout the world
- Free instant messaging from your PC or laptop
- Ability to set up a voicemail and forwarding to a second account – great
for keeping business and personal separated - You can buy a phone number so customers can call via landline phone and
you pick up the call from your PC or laptop - You can send texts from your PC or laptop via Skype
- You can call out from your PC or laptop to normal landline phones
- You can call conference free, around the world, from your PC or laptop
- You can video conference free, around the word, from your PC or laptop(See Skype for full, current offers, terms and conditions)
Many of Skype’s services are free, and it can do much cooler things too.
Get yourself a Skype account then start exploring.
If you’re going to get really ambitious with your website, and you or someone you know can sort out php scripts for you, you can try a free service like Crafty Syntax which gives you live operator support on your website.
It’s more advanced, but if you know a person who can sort php for you, it’s a great addition to your website.
If you start using php, take the simple route and go for hosting with a company like hostgator.com which sorts all the nasty technical bits out for you using a one click installation service called Fantastico.
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